Privacy policy.
Buckhorn Hollow Farms – Privacy Policy
Effective Date: September 28, 2024
At Buckhorn Hollow Farms, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website www.buckhornhollow.com or engage with our services, including farm stays, events, and other offerings.
By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following types of information when you interact with our website or book services with us:
1.1 Personal Information
When you make a booking, sign up for our newsletter, or contact us, we may collect personal information such as:
Name
Email address
Phone number
Payment information (processed securely through third-party services)
Billing and shipping address
1.2 Non-Personal Information
We may also collect non-personal information automatically when you visit our website, such as:
IP address
Browser type and version
Device type and operating system
Pages viewed on our website
Time spent on our website
This data helps us improve the user experience and analyze website traffic.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Booking and Providing Services
We use your personal information to:
Process bookings and reservations for our farm stays.
Send you booking confirmations and important information regarding your stay.
Communicate with you regarding any questions, inquiries, or customer support needs.
2.2 Improving User Experience
We may analyze non-personal information to:
Enhance the functionality and design of our website.
Tailor content and services to better meet your needs.
Monitor website performance and resolve technical issues.
2.3 Marketing and Communications
With your consent, we may use your contact information to:
Send you promotional emails or newsletters about special offers, farm updates, or events.
Inform you of changes to our services or policies.
You may opt out of receiving marketing communications at any time by following the "unsubscribe" link in our emails.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect non-personal information and enhance your experience on our website.
3.1 What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They help websites function properly and provide information to site owners about how visitors use the site.
3.2 How We Use Cookies
Essential Cookies: Necessary for the operation of our website, such as enabling you to book services or access secure areas.
Analytics Cookies: Help us understand how visitors use our website, which pages are popular, and how we can improve.
Marketing Cookies: Used to deliver relevant ads and promotions based on your browsing behavior.
You can control or disable cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
4. How We Protect Your Information
We take the security of your personal information seriously and employ various measures to protect it from unauthorized access, disclosure, alteration, or destruction.
4.1 Data Encryption
All payment information is processed securely through encrypted connections using third-party payment processors. We do not store credit card information on our servers.
4.2 Access Control
Only authorized personnel have access to your personal information, and they are required to maintain confidentiality.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners in the following circumstances:
5.1 Service Providers
We may share your information with third-party service providers who assist us in operating our website, processing payments, or fulfilling bookings. These providers are contractually obligated to protect your information.
5.2 Legal Obligations
We may disclose your information if required by law or in response to valid legal processes, such as subpoenas or court orders.
6. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Your Rights
You have the following rights regarding your personal information:
7.1 Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
7.2 Deletion
You may request the deletion of your personal information, subject to any legal obligations we may have to retain certain data.
7.3 Data Portability
In some cases, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at hello@buckhornhollow.com
8. Children’s Privacy
Our website and services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete it as soon as possible.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you by email or by posting a notice on our website. Your continued use of our website or services after changes are made indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:
Email: hello@buckhornhollow.com
Mailing Address: 14109 Highway 70 E, McKewen TN 37101, United States